Islamic P&I Club: Transforming a Marine Liability Insurer for Scalable Global Expansion
A Dubai-based marine liability insurer for shipowners and charterers
The challenge
As Islamic P&I Club pursued its expansion into European and East Asian markets, it faced the challenge of building a scalable, internationally competitive operating model without a proportional increase in workforce and operational costs. This ambition required broader access to regulatory approvals and maritime authorisations across international ports, stronger relationships with global banking institutions, continuous alignment with international maritime regulations and IMO requirements, and a more diversified portfolio of marine insurance solutions tailored to shipowners and ship management companies. Addressing these interconnected priorities demanded a fundamental transformation of the Club’s operating model, organisational capabilities, and decision-making framework.
Our approach
INNOBASE approached this challenge through its Business Transformation framework, beginning with the redesign of the Club’s operating model, organisational governance, and decision-making structures to enable geographic expansion and service diversification without proportionate administrative growth. The approach integrates business process reengineering, regulatory compliance frameworks, international operational coordination, and the development of Agentic AI-powered digital capabilities to automate specialised workflows while preserving human oversight and approval for critical decisions. The objective is to establish an agile, scalable, and internationally competitive marine liability insurer capable of sustaining growth through operational intelligence, regulatory adaptability, and technology-enabled efficiency.